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To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to contact us via contact@quitelucky.com. If you live in Romania, we'll send a courier to pick up the items you are returning. We’ll give you a full refund via bank transfer to the bank account you provide (if you live in Romania).

We ask that items are returned clean, unworn and with all their tags attached. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

* In case of an international exchange, you will have to cover the shipping cost of the new package.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to write us at contact@quitelucky.com and we will arrange the exchange for you.

 

FOR ROMANIA ONLY

Shipping cost: 19 ron.
For in stock products, estimated Delivery: 3-5 working days. 

Free shipping on all orders over 200 ron.

For pre-orders: 4-6 weeks. If you have pre-ordered an item, this will be dispatched once we have it in stock . You will receive an email with tracking information once we have sent your item.

The package will be brought to your door. You will be contacted by the courier by phone.