Return Policy
To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to contact us via contact@quitelucky.com. If you live in Romania, we'll send a courier to pick up the items you are returning. We’ll give you a full refund via bank transfer to the bank account you provide.
We ask that items are returned clean, unworn and with all their tags attached. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to write us at contact@quitelucky.com and we will arrange the exchange for you.
